Acceptable Use Policy

Our standards

Imperfect Lab builds products that enable people to communicate, create and interact with real people and AI personalities.

We want these experiences to be expressive and open while remaining safe, consensual and lawful.

This Acceptable Use Policy applies to the use of Imperfect Lab products and services unless a product-specific policy states otherwise.

By using our products, you agree not to use them for any of the activities described below.

1. Minors and child sexual exploitation

Our companion platforms are strictly for adults aged 18 and over.

We prohibit any content or activity involving the sexual exploitation, sexualization or endangerment of minors.

This includes real, fictional, illustrated, animated, AI-generated, computer-generated or otherwise synthetic content.

Users may not use our products or AI systems to create, request, generate, distribute, promote or facilitate such content.

For more information, see our Child Safety & CSAM Policy.

2. Non-consensual sexual content

We prohibit content depicting or representing sexual activity or intimate imagery involving a real person without their consent.

This includes:

• Non-consensual intimate images or videos.
• Sexually explicit deepfakes of identifiable real people created without authorization.
• Hidden-camera or voyeuristic sexual content.
• Content obtained or distributed through coercion.
• Threats to publish intimate content.
• Sextortion.

Consent cannot be inferred simply because content exists elsewhere online.

3. Sexual exploitation and trafficking

Our products may not be used to facilitate:

• Human trafficking.
• Sexual exploitation.
• Forced sexual activity.
• Sexual services involving coercion or exploitation.
• Recruitment or transportation of individuals for sexual exploitation.

We may report suspected exploitation or trafficking to appropriate authorities where required or appropriate.

4. Violence and threats

We prohibit credible threats of violence and content intended to facilitate serious physical harm.

Users may not use our services to threaten, coordinate or encourage violence against another person.

5. Harassment and abuse

We prohibit targeted harassment, stalking, intimidation and abusive behavior intended to seriously harm or threaten another person.

Disagreement or consensual adult roleplay is not automatically harassment.

Context and consent matter.

6. Impersonation and identity abuse

Users may not deceptively impersonate another real person or organization.

This includes using another person's identity, likeness or content in ways designed to mislead others about who they are interacting with.

AI personalities must not be deceptively represented as real human beings.

7. Privacy and personal information

Users may not publish, distribute or misuse another person's sensitive personal information without authorization.

This includes activities commonly known as doxxing.

Users must respect the privacy and rights of other people.

8. Illegal activities

Our products may not be used to organize, promote, facilitate or conduct illegal activity.

This includes fraud, scams, exploitation, trafficking and the sale or distribution of illegal goods or services.

9. Intellectual property

Users must respect intellectual property rights.

Do not upload, distribute or commercially exploit content unless you own the necessary rights or have permission to use it.

10. Fraud and platform manipulation

We prohibit:

• Fraudulent transactions.
• Payment abuse.
• Chargeback fraud.
• Artificial manipulation of engagement.
• Attempts to circumvent platform payment systems where prohibited.
• Coordinated scams.
• Unauthorized automated access.
• Attempts to compromise accounts or platform infrastructure.

11. Misuse of AI

Our AI systems may not be used to generate or facilitate content prohibited under this policy.

Attempts to bypass safety systems, manipulate safeguards or deliberately generate prohibited content may result in enforcement action.

Enforcement

Violations of this policy may result in:

• Content removal.
• Feature restrictions.
• Suspension.
• Permanent account termination.
• Withholding or reversal of transactions where permitted under applicable terms.
• Preservation of relevant information where legally required.
• Reports to appropriate authorities where required by law or necessary to address serious safety concerns.

Serious violations may result in immediate permanent removal without prior warning.

Reporting violations

If you encounter content or behavior that you believe violates this policy, please use the reporting tools available within the relevant product or contact our designated safety channel.

Reports involving minors, sexual exploitation, non-consensual intimate content or credible threats are treated as a priority.

Related documents: Child Safety & CSAM Policy · Content & Community Standards · AI Transparency & Responsible AI Policy